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CheckPoint Check Point Support售后服分类分级

CheckPoint 提供售后服务的前提条件（依据）：

设备与公司的关系：设备注册公司名称（中英文）
设备所属公司 E-mail ，Open a Case
服务合同有效

CheckPoint 服务提供者分类：

Collaborative Enterprise Support（CES）：合作伙伴提供服务；通过经销商向 CheckPoint 开Case
Direct Enterprise Support（DES）：CheckPoint 原厂提供服务；用户自己可以向 CheckPoint 开Case

CheckPoint SAL 分类：

Standard Pro Support（标准）：5 X 9 技术支持（电话、Email、Web），4 小时响应，5 x 8 x NBD 备件发货
Premium Pro Support（高级）：24X7 技术支持（电话、Email、Web），30分钟响应，7 x 24 x 4H 备件发货

CheckPoint Open a Case：

China：400-818-0087 、 Email： Sa_Support@checkpoint.com

CheckPoint 售后服务流程：谁卖的维保服务，也负责该客户的售后服务（开 CASE）

RMA流程：谁卖的维保服务，谁负责开RMA CASE
RMA 坏件返回，也是联系开 CASE 的经销商，经销商联系厂商，原路径返回。

CheckPoint 报修信息：客户名称、联系人公司邮箱、联系人电话、设备型号、序列号

✉️ 咨询订购：400-010-8885

产品资料

CheckPoint 中国：800-810-6669、400-010-8885

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CheckPoint 防火墙

联系 CheckPoint 销售顾问

联系 CheckPoint 销售顾问

最好是亲自过来考察！

CheckPoint 中国：400-010-8885

时间

CheckPoint Check Point Support售后服分类分级

CheckPoint Check Point Support售后服分类分级

CheckPoint Support